A Transformational Workshop & Follow-up Program

Provide The Ultimate Customer Service

Recognize ego states and personality styles
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Apply leading-edge strategies for effective stress management

Customer Satisfaction Strategies

Master foundational principles of communication and handle any conversation
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Learn the brain science behind conversation

Brand Ambassadors

Influence authentically and persuasively

Develop rapport strategies to quickly connect with people​

Expertly Manage Difficult Conversations

Discover the psychology of body language and attentive listening
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De-escalate emotionally charged emotions

Engage The Disengaged

Powerfully influence mindfulness and wellness
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Control self to manage interactions and influence others.

Not in the market for a workshop?

If you are not in the market for a workshop, Deirdre has written about her experience working with various organizations for over 30 years. This book will help navigate your team to success. 

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Reasons to Consider Our Workshops

​“In a study of skills that distinguish star performers in every field from entry-level jobs to executive positions, the single most important factor was not IQ, advanced degrees, or technical experience, it was EQ.  Of the competencies required for excellent in performance in the job studies, 67% were emotional competencies.” — Daniel Goleman

“When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion.” 
       — Dale Carnegie
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“Emotional competence is the single most important personal quality that each of us must develop and access to experience a breakthrough.  Only through managing our emotions can we access our intellect and our technical competence. An emotionally competent person performs better under pressure.”       
       –Dave Lennick, Executive VP, American Express Financial Advisers
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No doubt emotional intelligence is more rare than book smarts, but my experience says it is actually more important in the making of a leader. You just can't ignore it.
​         - Jack Welch
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Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives.
It is the fuel that allows common people to attain uncommon results.
            - Andrew Carnegie
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“In the last decade or so, science has discovered a tremendous amount about the role emotions play in our lives.  Researchers have found that even more than IQ, your emotional awareness and abilities to handle feelings will determine our success and happiness in all walks of life, including family relationships.” 
     — John Gottman
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“The greatest ability in business is to get along with others and influence their actions.” 
     — John Hancock
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The single biggest problem in communication is the illusion that it has taken place.
      - George Bernard Shaw